Service Plans

Standard Service Plan:

This plan includes

• Annual Safety Inspection & Combustion Test
  • (does not include annual tune-up)
• Priority Service
  • Customers with an active ckSmithSuperior Heating Service Plan receive priority scheduling for service calls during peak winter months.

Premium Service Plan:

The ckSmithSuperior Gold Service Plan provides the same service and coverage as the Standard Service Plan, with extended benefits that include:

• Discounts on Repairs
  • 20% off parts.
• No Additional Overtime Charges
  • Emergency service calls after hours or on weekends will be billed at standard rates (no overtime premium).
• Annual Cleaning and Safety Inspection
• Peace of Mind
  • Regular maintenance helps prevent breakdowns, improves energy efficiency, and extends the life of your heating system.

24/7 Emergency Service:

Don’t panic, we’re here when you need us!

As a ckSmith Superior customer, you can rest assured knowing that our service team will respond quickly in the event of ANY heating emergency. Day or night, just give us a call and we’ll be ready to help.

What’s considered a heating emergency?

• No Heat
• No Hot Water
• Burst Pipes or Flooding
• A Fuel Leak
• Soot, Smoke, or Fumes

If you experience one or more of these heating emergencies, call us immediately at (508) 753-1475

A/C Service Plan:

Keep your home cool and comfortable this summer with an Air Conditioner Service Plan! This plan includes:

• Annual A/C Tune-Up & Inspection
  • Cleaning Condenser Coils
  • Checking Refrigerant Levels & Pressure
  • Inspecting Electrical Components & Connections
  • Checking Thermostat Operation
  • Testing Capacitors & Relays
  • Lubricating Moving Parts
  • Checking Air Filters & Airflow
  • Flushing Drain Lines & Checking for Clogs
  • Inspecting Blower Motor & Fan
  • Testing Safety Controls
  • Inspecting Insulation on Refrigerant Lines
  • Evaluating Compressor Performance
  • Checking Overall System Efficiency
  • Recommendations for System Longevity
• Priority Service
  • Customers with an active A/C Service Plan receive priority scheduling for service calls during peak summer months.
• Discounts on Repairs
  • 20% off parts.
• Peace of Mind
  • Regular maintenance helps prevent breakdowns, improves energy efficiency, and extends the life of your A/C system.

Please note that coverage for the A/C Service Plan is only available Monday – Friday, 8:00 am – 4:30 pm.

OIL SERVICE PLANS

Deluxe Service Plan:

This plan includes:

• Inspecting, cleaning, lubricating, and adjusting the oil burner & controls on an annual basis.
• Thorough inspections of the interior & exterior surfaces of the Boiler/Furnace, along with the system’s firebox.
• Replacing standard air filters, oil filters, and the burner nozzle.
• Efficiency tests with state of the art instruments to ensure maximum system performance.
• Necessary repair or replacement of any listed parts & controls needed for the safe operation of your heating system, as shown below:
  • Standard Air Filters
  • Anti-Hum Device
  • Blast Tube
  • Burner Coupling
  • Burner End Cone
  • Burner Switch
  • O Cad Cell Assembly
  • O Cad Cell Eye
  • Cad Cell Relay
  • Combustion Fan
  • Combustion Head
  • Delayed Oil Valve Coil
  • Electrode Assembly
  • Fill Cap
  • Firomatic Switch
  • Flare Fittings
  • Flue Pipe
  • Fuel Oil Filter Cartridge
  • Glass Gauge
  • Ignition Leads
  • Ignition Transformer
  • Mounting Flange Gasket
  • Nozzle
  • Nozzle Adapters
  • Nozzle Assembly
  • Nozzle Line
  • Oil Burner Motor
  • Oil Burner Pump
  • Oil Burner Strainer
  • Solenoid Valve
  • Tank Gauge
  • Thermostat (Heat Only)
  • Transformer
  • Unifil Adapter
  • Vent Cap

Supreme Service Plan:

The Supreme Service Plan provides the same annual maintenance and parts as the Deluxe Plan plus extended coverage to include components of the distribution system, as listed below:

• Ball Valves
• Blower Bearings
• Boiler Drain
• Circulator (Complete)
• Circulator Relay (SR501)
• Combustion Chamber
• Expansion Tank
• High Vents
• Hydrolevel 3250 Aquastat
• Hot Mixing Valve
• Honeywell L7224U Aquastat
• Low Water Cut-Off
• Pressure Reducing Valve Purge Valve
• Radiator Vents
• Relief Valves
• Tank Gate Valves
• Water Feed Valve
• Water Flow Check Valve
• Zone Valve (Complete)

Oil Fired Hot Water Heaters:

We’ll perform an annual tune-up on the water heater and replace any covered parts that suffer from normal wear and tear. This plan is ONLY available with a service plan for a boiler or furnace. Covered parts include:

• Barometric Draft Damper
• Burner Coupling
• Burner End Cone
• Burner Fan
• Cad Cell
• Emergency Switch
• Firomatic Oil Valve
• Firomatic Thermal Switch
• Flue Pipe
• Flue Oil Filter

Notes:

All Massachusetts customer oil lines MUST be protected by Massachusetts codes 527 CMR 4.04e.

Oil lines are not covered under any service plan.

No plan will be issued for outdated and/or obsolete equipment which will be determined by our licensed
technicians.

Service Plans are effective for one year from the billing invoice date.

All Service Plans are subject to pre-approval, are non-transferable, and non-refundable.

If the part is not covered, the labor is also not covered.

This agreement also does not cover services, repair, or replacement of parts required as the result of abnormal conditions beyond our control, such as, but not limited to, acts of God, war, flood, fire, hurricane, explosion, vandalism, and freeze-ups. Furthermore, ckSmithSuperior and its affiliates are not liable for the inability to supply parts that are no longer available due to obsolescence.

Last revised: 4/9/2025